These Terms of Service apply to every delivery booked with Red ANT Express at a branch, by phone, through a courier or online. By handing over a parcel you agree to them. Last updated: 31 十月 2026.
1. Our service
We pick up, transport and deliver parcels within our service areas, and can collect cash on delivery (COD) for the sender. Delivery times we give are estimates, not guarantees.
2. Your responsibilities as sender
- Give correct and complete sender and receiver names, phone numbers and addresses.
- Describe the contents truthfully and declare their value.
- Pack parcels so they survive normal handling; fragile items must be packed and labelled as fragile.
- Do not send prohibited or restricted items (see our Prohibited Items page). You are responsible for any loss, fine or damage they cause.
3. Fees and payment
Fees are based on the route (zone to zone), weight or volumetric weight, and any extra services. The fee shown when you book is final unless the measured weight or size differs. Unpaid fees may be deducted from COD amounts.
4. Cash on delivery
For COD parcels we collect the stated amount from the receiver and settle it to the sender according to the agreed schedule, minus agreed fees. We do not collect more or less than the stated amount.
5. Inspection and refusal
We may open or inspect a parcel, or refuse to carry it, if we believe it contains prohibited items, is badly packed or the details are false.
6. Failed deliveries and returns
If the receiver cannot be reached or refuses the parcel, we will try again or contact the sender. Parcels that cannot be delivered are returned to the sender; return fees may apply. Parcels not collected within 30 days may be disposed of as permitted by law.
7. Liability
Our liability for loss or damage is limited as described in our Shipping Terms. We are not liable for indirect loss, delays caused by events outside our control (such as weather, road closures, strikes or government action), or damage caused by poor packing.
8. Claims
Report damage or loss within 7 days of the delivery date (or expected delivery date) with the waybill number and photos. Keep the packaging until the claim is settled.
9. Changes and law
We may update these terms; the version on this page applies to new bookings. These terms are governed by the laws of the country where the parcel is booked.
10. Contact
Red ANT Express · 09263217717 · contact@redantexpress.com · No.M33, Thiri Yadanar Wholesale Market, Thudhamma Road, North Okkalapa Township, Yangon, Myanmar