This Privacy Policy explains how Red ANT Express ("we", "us") collects, uses and protects personal information when you use our delivery services, our website www.beta.redantexpress.com and our offices. Last updated: 31 十月 2026.
1. Information we collect
- Sender and receiver details: names, phone numbers, pickup and delivery addresses, and any notes you give us for a delivery.
- Shipment details: waybill numbers, parcel description, weight and size, declared value, cash-on-delivery (COD) amounts and delivery status.
- Payment details: how and when delivery fees and COD amounts are paid or settled. We do not store full bank card numbers.
- Proof of delivery: the receiver's name, signature or photo taken at handover, and the time and place of delivery.
- Website data: basic technical information such as your browser type, the pages you open and your language choice, kept in cookies that are needed for the site to work.
2. How we use it
- To pick up, transport and deliver parcels and to contact the sender or receiver about a delivery.
- To show the delivery status to anyone who has the waybill number and the matching phone digits.
- To calculate fees, collect and settle COD, and keep accounting records.
- To answer questions and complaints, prevent fraud and the shipping of prohibited items, and improve our service.
- To meet legal obligations, for example customs or requests from authorities.
3. Who we share it with
We share only what is needed: with our branches, couriers and delivery partners who handle your parcel; with payment providers that process fees or COD; and with government authorities when the law requires it. We do not sell personal information.
4. How long we keep it
We keep shipment and payment records for as long as needed for delivery, accounting and legal purposes, and then delete or anonymise them.
5. Security
We protect information with access controls, staff accounts with individual permissions and encrypted connections. No system is completely secure, so please keep your waybill number private.
6. Your choices
You may ask us to see, correct or delete personal information we hold about you, unless we must keep it by law. Contact us using the details below.
7. Changes
We may update this policy. The new version is published on this page with its date.
8. Contact
Red ANT Express
Phone: 09263217717
Email: contact@redantexpress.com
Address: No.M33, Thiri Yadanar Wholesale Market, Thudhamma Road, North Okkalapa Township, Yangon, Myanmar